On June 23, Vermont Medicaid shared the following notice of help desk closure for the July 4 holiday:
Dear Vermont Medicaid Pharmacy Providers,
In observance of Independence Day, the Vermont Optum PA Helpdesk (formerly Change Healthcare) will be closed on July 4.
If you have an emergency, please contact our helpdesk using our standard after-hours number, 1-844-679-5362 or 1-844-679-5363. Your call will be returned within 15 minutes.
From all of us at Optum, please have a safe and enjoyable holiday.
For more information, please contact NACDS’ Ben Pearlman at 617-515-2603.