Effective June 7, 2022, providers will no longer be able to access the Medicaid Interactive Web Portal using Microsoft Internet Explorer (IE). At that time, the Medicaid Interactive Web Portal will officially support the Microsoft Edge browser and may also be accessed with other modern browsers.
If you are currently using IE, the Department strongly recommends you update to the Microsoft Edge web browser. When changing browsers, it is important to familiarize yourself with the various user interfaces and navigational changes.
If you are presently using a browser other than IE, there will be no changes when utilizing the Medicaid Interactive Web Portal.
Providers with questions concerning the upcoming change can submit them to the following email address: interChangeTesting@gainwelltechnologies.com.
For more information, contact NACDS’ Leigh Knotts at 803-243-7207.