South Florida Community Care Network, LLC d/b/a Community Care Plan (Community Care Plan) currently provides behavioral health services. Beginning May 1, 2024, referrals, coordination and rendering of these services will also be provided by Ontrak Health. Members can receive behavioral health services from providers in Community Care Plan and Ontrak Health’s network. Community Care Plan is an SMMC (Statewide Medicaid Managed Care) plan operating in region 10.
For dates of service beginning May 1, 2024, Ontrak Health’s network providers should bill Ontrak Health for services rendered to Community Care Plan members. Community Care Plan’s network providers should continue to bill Community Care Plan for behavioral health services. Providers participating in both Community Care Plan and Ontrak Health’s network should use a unique Ontrak Health ID number when submitting their claims. Ontrak Health will be providing additional information for providers including the billing process.
Questions related to this transition may be directed as follows:
- Community Care Plan Member Services: 1-866-899-4828
- Community Care Plan Provider Services: 1-855-819-9506
- Ontrak Health Provider Services: 1-855-840-3627
For more information, contact NACDS’ Leigh Knotts at 803-243-7207.