The Medicaid Agency has published a PSA video to encourage Medicaid recipients to complete their eligibility renewal forms when their notices come in the mail. Medicaid providers and partners are encouraged to share this video in public locations and on websites.
Medicaid has taken extraordinary efforts to notify recipients when it is time to renew.
Renewal notices are sent through regular mail, and the Agency is contacting recipients by
email, text message and phone when it is time to renew (if they have provided that contact
information to the Agency). Several outreach resources are available for Medicaid partners to
make it simple to share the key messaging.
Please share the following key messaging from Medicaid:
* Public Service Announcement – August 29, 2023
* How to Update Contact Information with the Agency (Medicaid Recipients)
* Video: Keep Your Coverage
* Video (Spanish): Keep Your Coverage
Medicaid regularly updates information for recipients on the COVID-19 Information for Providers webpage. Medicaid recipients who have questions should call Medicaid’s Recipient Call Center at (800) 362-1504 or visit a Medicaid office in their area. Providers may contact the Provider Assistance Center at (800) 688-7989.
For more information, contact NACDS’ Leigh Knotts at 803-243-7207.